You can delete your Chatelope account and its data at any time.
The Chatelope mobile app keeps your conversations on your own device, so deleting the app removes that data with it. The steps below cover the account connection and any backups you chose to store in Google Drive. If you use the web app in Cloud mode, your conversations are also stored on our servers; email us (Option 2) to have your web account and that data deleted.
This revokes Chatelope's access to your Google account and, if you ticked the box, permanently deletes every backup the app created in your Drive. It takes effect immediately.
To remove the conversations stored on the device itself, delete them from within the app or uninstall Chatelope.
If you no longer have the app installed, or you would rather we handle it, email us from the address associated with your account:
Use the subject line Account deletion so we can route it quickly. We will confirm once the deletion is complete.
Subscriptions are managed by Google Play and are not cancelled by deleting your account. To cancel, go to Google Play → Subscriptions.
Deletions made in the app happen immediately. Email requests are actioned within 30 days of us receiving them, and usually much sooner.
Questions about this process? Contact us at [email protected].